Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used: All personal information collected will be used only for internal purposes of processing and shipping your order, and to contact you with any needed correspondence. We may also send out emails from time to time regarding new arrivals, specials, etc. No personal information will be shared with any person or entity outside of wildbillwholesale.com
Our Commitment To The Security of Your Data
All access to personal information is restricted to use only to fulfill the functions listed above.
Prices are subject to change without notice.
Prices in stores may vary.
Some prices are for mail order only.
Not responsible for changes in manufacturer specifications
Not responsible for typographical errors.
We Reserve the Right to Refuse Any Sale At Any Time
All Sales Final
The model railroad equipment & accessories we sell are not toys,
and are not intended for use by children under the age of 14,
Thomas and Friends wood - 3 years and older,
Thomas and Friends electric - 8 years and older.
MINIMUM ORDER: $150.00 **
FLEA MARKET / STORE MINIMUM ORDER: $300.00 **
Nothing Will Be Sent Until You Reach The Minimum Order.
** Does Not Apply To Orders Placed For Us Distribute Or Contributions To The Homeless Thru Demon General
Most orders will be shipped within 24-48 hrs. of receipt, although it may take up to 4 business days to ship some orders, depending on factors such as how busy the warehouse is at any given time, etc. NOTE: We begin processing orders at 6am Eastern time Monday-Friday. Orders received after 6am Eastern time will not begin processing until the following business day. For example, if we receive your order at 9:30am Eastern time on Tuesday, it will begin processing Wednesday at 6am. The 24-48 hour processing time begins when an order enters processing, not when it is actually placed.
As we ship large quantities of merchandise daily, occasionally an item you order may have run out. As our stock is replenished daily, any item that is not on hand usually will be back in stock within 1-4 days. In this situation you may experience a brief delay in shipping your order, but all orders generally ship within 4 business days (Saturday and Sunday excluded). In the event that we cannot fulfill your order within that time, we will notify you.
Every order is equally important to us, and we ship every order out just as quickly as we can. However, if you must have your merchandise by a certain date, we suggest you place the order early enough to avoid disappointment if your merchandise does not arrive on time. We do not accept returns of shipments because they did not arrive by a certain date.
Shipping costs are calculated in real time in the shopping cart at time of checkout, and will be displayed beside each shipping method option.. We ship by both UPS and U.S. Postal Service for ground shipping. The selection is made by our shipping department, based on the size, weight and dimensions of the order. Please note that shipments to most destinations within the continental United States take 2-3 business days to reach their destination via ground shipping. Certain locations, such as the majority of the Pacific Coast States,some parts of the upper midwest and the upper Northeast may take 4-5 business days to reach their destination. The shipping carriers do not count Saturday and Sunday as business days, so the shipping transit times referred to above do not include Saturdays and Sundays.
Free Shipping Information
FREE SHIPPING INFORMATION: As we all know, practically every website you visit these days is offering free shipping, whether it be on all orders, orders over a certain amount, etc. Here at Demon General, We take a somewhat different approach to free shipping. We offer our products at the absolute lowest price possible. Our philosophy is offer the customer a great price, and don’t play games with gimmicks such as free shipping which is not really free, as that shipping charge is built into the cost of the merchandise you purchase. We recognize that shoppers love free shipping offers, so frequently, we do offer free shipping on order sizes where we can do this and still not lose money. Due to our rock bottom prices, when you order certain oversize items such as swords, display cases, heavy tools such as hammers, crowbars, etc. you will be charged a small shipping charge even if your order otherwise qualifies for free shipping. On items such as this, we aren’t able to absorb the entire shipping charge, therefore you may be charged just a few dollars on an otherwise free shipping order when your order includes some of these items. (This modest charge helps offset the cost of shipping these oversize items, the rest of your order is NOT charged shipping). These items are always marked after the name of the item by the term [NFS] (no free shipping), so you will know that shipping will be charged for these items, even on a free shipping order.
There is one exception to these rules, and that is that orders of $1,000.00 or more ALWAYS get free ground shipping, with no exclusions for oversize items, except for a handful of items we have on the site such as antique slot machines, etc. which are very heavy and require special shipping arrangements. NOTE: If there is another promotion in effect that gives you a bigger discount than the free shipping on a $1,000+ order, you will receive that discount instead. Example: You place an order for $1,100.00, the shipping charges are $32.50, but if there was currently a 10% off store wide discount in effect, that discount would be $110.00, so you would get that discount instead of the $32.50 free shipping discount.
Orders of $1,000 or more will receive FREE UPS Ground shipping, unless there is another promotion in effect that gives your order a larger discount than the free shipping charge. In that case, you would receive the discount which gives you the biggest discount, but not both. There are no items excluded, all items on the site qualify for free shipping on orders of $1,000 or more, with a very few exceptions such as antique one of a kind items, and large items such as vending machines.
These discounts are valid only on orders being shipped to addresses in the 48 continental states, and are not valid on orders being shipped to Hawaii, Alaska, or International Orders. These discounts will automatically appear in your shopping cart once the appropriate order level has been reached.
**SHIPPING METHOD**: We now ship to most destinations worldwide via UPS, DHL and the postal service. Extra charges may apply if your items are large in size (swords, etc). Insurance is included in the shipping amount.
Shipment of international orders is by Global Priority Mail. Express mail is also available at a higher shipping price, if you specifiy it. We can also ship to most international destinations via UPS or DHL.
-All customs duties are the responsibility of the customer. Also, customs regulations vary by country. Please make sure that the items you are ordering are legal to own in your country. We are not responsible for, and no refunds will be given, for items that do not clear your country's customs.
SHIPMENT DISCREPANCIES:Our shipping department takes great pride in ensuring that your order is shipped accurately. Each order is checked for accuracy 3 different times before shipping, and a photographic record is made of the contents of each order. In the unlikely event that there are any discrepancies in your order, (ie. items missing or wrong item shipped) please notify us by email or telephone within 2 business days of receipt of shipment. Unfortunately, we are unable to honor any claims for order discrepancies if not reported to us in a timely manner (within 2 business days of receipt of order).
DAMAGED SHIPMENTS: Over 99% of our shipments arrive to the customer safe and sound. However occasionally items in a shipment are damaged in transit. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials. If you should receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is necessary because when we file a damage claim with the shipper, sometimes they want to collect the merchandise and packaging for inspection. As soon as we are notified by the shipper whether or not they wish to inspect the package we will let you know. If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 24-48 hours), we will ship out your replacement items.
Back Orders / Out of Stock
If your item contains multiple items, and 1 or 2 are not on hand, we will usually ship your order, and then ship the other items within 2-4 days when they are available again. In this case, you will not be charged any extra shipping charges for the 2nd shipment. Back ordered items in the 2nd shipment will be shipped via UPS or the U.S. Postal Service depending on size and destination, determined by our shipping department, which may be different from the original order.
**CUSTOMS & BROKERAGE FEES, ETC**
**CUSTOMS & BROKERAGE FEES, ETC** Some of the items we sell may not be allowed into your country. If you order goods to be shipped to an address outside of the USA, in effect you have become an importer. It is the responsibility of all importers to know whether or not the merchandise they order is allowed to be imported by their country's customs regulations. If you are in doubt about the legality of the items you want to order, we suggest you contact your country's customs and make the appropriate inquiries before placing your order. We are not responsible for any items that do not clear or are seized by customs, and no refunds or allowances will be made. Of course, any import duties, etc. levied by your home country are payable by you at time of delivery and are your responsibility as well. Also, for Canada only- there is a U.P.S. brokerage fee which is collected by U.P.S. at time of delivery. This fee is for U.P.S. acting as the customs broker for your shipment. The minimum brokerage fee is $10.00, however it could be more depending on the value of the shipment. This applies to U.P.S. shipments only, there is no brokerage fee levied on postal shipments. Please contact us by telephone or email should you have any questions regarding this.
RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT
RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: By purchasing any item sold by wildbillwholesale.com, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless wildbillwholesale.com for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations. Buyer further warrants that he/she is 18 years of age or older, and understands that some items sold by wildbillwholesale.com are dangerous if misused. Buyer expressly agrees to indemnify and hold harmless Demon General for injuries which may result from use of products sold by us.
PLEASE NOTE:Although every effort is made to ensure the accuracy of the descriptions and prices of the items on our website, this information is inputted by humans, which as we all know make mistakes from time to time. When we are made aware of such an error we correct it as quickly as is possible, however we are not responsible for typographical errors inadvertently made on the site. For example, if one of our webmasters accidentally posts the price of an item that is supposed to be $100.00 as $1.00, we will correct the error as soon as we learn of it, but we will not sell that item for the erroneous $1.00 price. The fact that retailers are not responsible for typographical errors has been well documented by countless legal decisions. Thank you for your understanding.
WHEN WILL MY ORDER SHIP?
For order status inquiries, please email us at: DemonGeneral666@outlook.com and you will receive a prompt reply. Be sure to put your order number in your inquiry so that we can locate it in our system, and put "order status" in your email title.
DO YOU OFFER CATALOGS?
We get a lot of requests for printed catalogs, but due to rapidly changing inventory we do not offer a printed catalog, as they would be obsolete before we got them back from the printer. (SAVE THE TREES)
CAN I ORDER BY TELEPHONE?
Of course! Our telephone lines (1-720-26 DOLLS (263-6557) are open from 8:30AM until 5PM Eastern time, Monday-Friday. One of our friendly customer service representatives will be happy to assist you with your telephone order during those hours. After Hours Orders Welcome Via Voicemail. For faster and more efficient service please have a list of the item numbers and quantity of the items you would like to order available when you call in your order.
CAN I PAY BY CHECK OR MONEY ORDER?
If you would like to pay by money order, please do the following:
-Put all the items you would like in the shopping cart.
-Go to checkout, enter your name and address information, and pick your shipping method. This will give you the total due.
-Print out the shopping cart page, and send along with your money order to our mailing address.
Money orders from Canadian customers must be drawn in U.S. funds, and an additional $10.00 USD must be added to the total due when sending the money order, to cover the foreign exchange fee that our bank charges us to process the money order. Money orders received from Canadian customers not meeting this criteria will be returned uncashed.
-Mail orders paid by money order may experience a processing delay of a few days while the money order is verified and processed through the banking system.
-We strongly suggest you do NOT SEND CASH THROUGH THE MAIL! We are not responsible for the loss of any cash sent through the mail.
WHAT IS THE MINIMUM AGE TO ORDER
Due to state laws, we do not sell to anyone under 18 years of age. New customers will have their first order shipped "ADULT SIGNATURE REQUIRED" in order to insure that products are not shipped to minors.
IS THE ITEM I WANT TO ORDER LEGAL IN MY STATE OR CITY?
While every item we sell is legal to own in our home state, some of the items that we sell are illegal to possess in certain states, so we will not ship any item to an area where we know it to be prohibited. We try to list the ownership restrictions if any, in the descriptions of each items. If you order a prohibited item, we will not be responsible and there is NO REFUND on your messup. However, laws change frequently and there are literally hundreds of state and local jurisdictions throughout the U.S. all with varying laws. So ultimately, it is your responsibility, not ours, to determine if the items you want to order are legal to own in your location. If you are in doubt, check your local laws before ordering.
CAN ORDERS BE PICKED UP INSTEAD OF SHIPPED?
rders may be picked up at our distribution facility in the Boulder, CO area.
If you would like to pick up your order, please contact us by telephone during business hours to make arrangements.